上海翻译公司完成手册管理英文翻译

Chapter 8 Measurement, Analysis and Improvement

1. Purpose

In order to ensure that the products can meet requirements, the company shall supervise, measure, analysis and consistently improve each process during the implementation of every process.  

2. Scope

Each process of quality system operation in the company

3. Content 

3.1 Supervision and measurement 

3.1.1 Client satisfaction

The company shall follow the Client Satisfaction Degree Survey Procedures to obtain information on whether the organization has met the client requirements or not.

3.1.2 Internal examination and verification 

3.1.2.1 The company shall, in accordance with Internal Quality Examination and Verification Procedures, review the system operation within regulated time interval, to ensure:

a) the compliance with planned arrangement, standard requirements, and the requirements of the organization to the system;

b) and receipt of effective implementation and maintenance.

3.1.2.2 According to each department operation status, the impact of the status on the system, and the prior examination and verification status, the annual examination and verification can be made. The examination and verification personnel shall guarantee they have no direct relationship with the content to be examined and verified. 

3.1.2.3 The scope, frequency, personnel and methods of the examination and verification shall follow the Internal Quality Examination and Verification Procedures.

3.1.2.4 The record of examination and verification shall be kept. For relevant missing record, improvement measures shall be adopted to follow up and check.  

3.1.3 Process supervision and measurement 

The company shall adopt proper methods to supervise and measure the system process, to prove the capacity of results planned by process realization. When appropriate, the company shall adopt improvement measures to ensure the compliance of the products. 

3.1.4 Product supervision and measurement 

3.1.4.1 The company shall, in accordance with the Checkout Procedures during Manufacture Process, Ex-factory Checkout Procedures and Client Acceptance Control Procedures, measure and monitor the product realization process, to verify whether the products meet the requirements. 

3.1.4.2 The company shall define product release rights and liabilities.

3.1.4.3 Unless the products are approved by relevant authorized personnel and the approval of clients, the products cannot be released before completion of each realization process.    

3.1.5 Supervision, examination and assessment of quality management activities

3.1.5.1 The company shall conduct supervision and examination for quality management activities at all management levels, and clearly supervision the duties, frequencies and methods for the examinations. For the problems found in the examinations, the written rectification and reform requirements shall be put forward timely, supervise implementation and verify the results of rectification and reform. The content of rectification and reform include: 

 

Important Document  Safekeeping  No copy is allowed without permission 

 

（Form No. Q4002  The 3rd Version）

 

           

Document No. Q1001

The 7th Version, Page 24/27

        Quality Manual Compiling Department: General Manager Office

Compiling Date: August 15, 2011

 

a) The implementation of laws, regulations and standards;

b) Quality management system and the implementation of supporting documents;

c) Implementation of position duties and targets;

d) Implementation of rectification and reform requirements. 

3.1.5.2 The company shall conduct supervision and examination for the quality management activities of the Project Management Department, with the content including: 

a) Implementation of project quality management planning results;

b) Implementation of opinions and rectification and reform requirements put forward by the company, contract-issuing party or supervision party.

c) The situation of contract implementation;

d) The realization of quality targets. 

3.2 Control of disqualified products 

The company shall identify and control disqualified products according to the Disqualified Product Control Procedures, to avoid unexpected use or delivery. The company shall also clarify the treatment duties and procedures for disqualified products.

3.2.1 Adopt measures to avoid disqualified products.

3.2.2 With the approval of relevant authorized personnel or clients, the company can make a concession to use, release or accept disqualified products. 

3.2.3 Adopt measures to avoid the original expected use or application. 

3.2.4 Re-examine the products after correction, to improve the products are in line with requirements

3.2.5 When the products are found to be disqualified after delivery or during the use process, the company shall adopt measures which are fit to the degree of disqualification impact or potential impact. 

3.2.6 The disqualification features and the follow-up measure records shall be kept. 

3.2.7 The responsibility investigation for the disqualified products shall be implemented as per Quality Accident Responsibility Investigation Mechanism.  

3.3 Data analysis 

3.3.1 The company shall collect and analysis proper data as per Statistical Technology Control Procedures, to prove the appropriateness and effectiveness of the system, and to assess where the effectiveness of the system can be improved continuously. This shall include the results from supervision and measuring results, and other relevant resource data. 

3.3.2 Data analysis can cover information of the following perspectives: 

a) Laws, regulations, standards and rules;

b) Client satisfaction degree;

c) Required product compliance;

d) Process and product performance and trend. 

e) Suppliers’ status;

 

Important Document  Safekeeping  No copy is allowed without permission 

 

（Form No. Q4002  The 3rd Version）

 

           

Document No. Q1001

The 7th Version, Page 25/27

        Quality Manual Compiling Department: General Manager Office

Compiling Date: August 15, 2011

 

f) Requirements from relevant parties of engineering construction on the construction company’s engineering quality and quality management level;

g) Engineering quality management situation at all management levels and engineering qualification examination results;

h) Construction enterprise quality management supervision and examination results;

i) Experience and lessons of other construction enterprises in the same industry;

j) Market demand;

k) Quality return visit and service information.

3.3.3 If data analysis is enough to show abnormalities of system operation, each relevant responsible department shall come up with improvement measures as per Statistical Technology Control Procedures and Correction and Prevention Measure Control Procedures. 

3.4 Improvement

3.4.1 Quality management improvement and innovation 

The company shall, in accordance with Statistical Technology Control Procedures and Correction and Prevention Measure Control Procedures, continuously conduct improvement and innovation through quality, quality target, examination and verification results, data analysis, correction and prevention measures and management review. 

3.4.2 Correction measures

The company shall, in accordance with Correction and Prevention Measure Control Procedures, diminish disqualification and avoid reoccurrence. 

3.4.2.1 Determine the disqualified items.

3.4.2.2 Judge the reasons for abnormal events. 

3.4.2.3 Assess improvement measures and prevent the reoccurrence of similar abnormalities. 

3.4.2.4 Confirm and implement improvement measures. 

3.4.2.5 Preserve implementation record.

3.4.2.6 Assess the effectiveness of measures adopted. 

3.4.3 Prevention measures

The company shall, in accordance with Correction and Prevention Measure Control Procedures, determine measures to diminish the reasons of potential disqualifications. 

3.4.3.1 Determine potential disqualifications and the reasons. 

3.4.3.2 Assess improvement measures. 

3.4.3.3 Determine and implement the needed measures. 

3.4.3.4 Preserve implementation record.

3.4.3.5 Assess the effectiveness of measures adopted. 

4. Reference Documents 

4.1 Client Satisfaction Degree Management Procedures…………………………………………….No. Q2032

4.2 Internal Quality Examination and Verification Procedures…………………………………….No. Q2033

 

Important Document  Safekeeping  No copy is allowed without permission 

 

（Form No. Q4002  The 3rd Version）

 

           

Document No. Q1001

The 7th Version, Page 26/27

        Quality Manual Compiling Department: General Manager Office

Compiling Date: August 15, 2011

 

 

4.3 Checkout Procedures during Manufacture Process………………………………………………….No. Q2034

4.4 Ex-factory Checkout Procedures……………………………………………………………….…………….No. Q2035

4.5 Client Acceptance Control Procedures…………………………………………..………….…………….No. Q2036

4.6 Disqualified Product Control Procedures……………………………………..………….………………No. Q2037

4.7 Statistical Technology Control Procedures…………………………………..………….………………No. Q2038

4.8 Correction and Prevention Measure Control Procedures……………..………….………………No. Q2040

4.9 Quality Accident Responsibility Investigation Mechanism…………..………….………….……No. Q2036

 

Important Document  Safekeeping  No copy is allowed without permission 

 

（Form No. Q4002  The 3rd Version）